Director – Shared Services

Applications are invited from suitably qualified, experienced, and result-oriented individuals to fill the following executive position that has arisen within the Insurance and Pensions Commission.

About IPEC

The Insurance and Pensions Commission (IPEC) is a statutory body established in terms of the Insurance and Pensions Commission Act [Chapter 24:21], to regulate and supervise the insurance and pensions industry in Zimbabwe. The Commission is committed to promoting financial stability, protecting policyholders and pension fund members and beneficiaries, and ensuring a sound, resilient, competitive and inclusive financial services sector.

Role Purpose

The Director - Shared Services is a senior executive leadership role responsible for overseeing and directing all auxiliary and administrative functions that support the Commission's regulatory mandate. The role provides strategic leadership across Finance, Human Resources, Information and Communication Technology (ICT), Research and Innovation, Procurement, and Administration to ensure operational excellence, regulatory compliance, and institutional sustainability. The incumbent will ensure that shared services are effectively aligned with the Commission's strategic objectives, enabling efficient service delivery, sound financial management, robust governance, and continuous organizational improvement.

Key Responsibilities

Strategic Leadership & Governance: Oversee the implementation of shared services strategy aligned to organizational objectives. Strengthen governance, risk management, and compliance frameworks and provide strategic advice to the Commission on operational performance and efficiency.
Operations, Procurement & Administration: Ensure effective procurement, contract management, and administrative functions. Oversee facilities, logistics, and operational support functions for ongoing operations and projects.
Human Capital Management: Provide leadership in talent management, performance management, and organizational development. Promote a high-performance, ethical, and inclusive organizational culture.
ICT & Digital Transformation: Drive ICT strategy, systems oversight, and digital transformation initiatives and ensure cybersecurity resilience, reliability and data integrity in a dynamic digital environment.
Financial Management: Oversee budgeting, financial planning, reporting, and audit processes. Monitor financial performance of the Commission and achieve optimal budget utilization and compliance with financial policies and procedures.
Research & Innovation: Oversee research and innovation initiatives to support evidence-based decision-making at the Commission. Promote a culture of knowledge acquisition and transfer as a key enabler.
Stakeholder Engagement: Foster effective communication and collaboration with internal departments, regulatory counterparts, and external service providers and represent the Commission on shared services matters.

Required Competences and Capabilities

Strategic Leadership: Demonstrated ability to set direction, inspire teams, and translate organizational strategy into operational excellence across multiple service functions.
Regulatory Acumen: Deep understanding of compliance requirements, employment legislation, financial regulations, and governance frameworks applicable to a public regulatory body.
Financial Management: Proficiency in budget planning, cost management, and financial reporting within a regulated institutional environment.
ICT & Digital Literacy: Sound knowledge of enterprise technology systems, IT governance, and cybersecurity best practices.
Communication & Influence: Exceptional written and verbal communication skills, with the ability to engage credibly at Board, Executive, and regulatory levels.
Integrity & Ethical Standards: Unimpeachable professional integrity, with a track record of transparent, accountable leadership in a high-governance environment.
Analytical & Problem-Solving: Strong capacity to assess complex operational challenges and design practical, evidence-based solutions.
People Management: Proven capability in building, developing, and retaining high-performing, multidisciplinary teams.
Operational Excellence: Driving efficiency, cost optimization, and service delivery standards.
Change & Transformation Management: Especially digitization and process re-engineering.

Behavioural Competencies

Include, but not limited to: Honesty and Integrity • Professionalism • Fairness • Action Thinking • Planning and Organizing • Prudent Resource Management • Information Seeking & Knowledge Transfer • Strong Communication and Influence Skills.

Qualifications and Experience

Bachelor's Degree in Business Administration, Human Resources, Commerce, Finance/Accounting, Economics or a closely related field from a recognized institution.
Post Graduate Qualification in a relevant discipline.
Professional certification(s) in HR, ICT, Project Management, Risk & Compliance or Finance (e.g. SHRM, PMP, CPA, ACCA, CIA or CISA).
A minimum of 7 years of progressive leadership experience/oversight across multiple shared services functions.
At least 5 years of experience at a senior managerial level within the insurance, pensions, financial services or regulatory sector.
Demonstrable experience working with Board Committees, Audit structures, and Executive governance processes.

How to Apply

Interested persons should submit their written applications together with a detailed Curriculum Vitae and certified copies of their national identity document, academic, and professional qualifications by not later than 15 May 2026.

Applications should be addressed to:
The Commissioner
Insurance and Pensions Commission
160 Rhodesville Avenue, Greendale, Harare
Email: vacancies@ipec.co.zw
Website: www.ipec.co.zw

Only shortlisted candidates will be contacted. IPEC is an equal opportunity employer.
PROTECTING THE INTERESTS OF INSURANCE AND PENSION CONSUMERS

Application Deadline: 15 May 2026